Refund & Return

ARTICLE 1: ORDER PROCESSING​​

1.1 ​​Fulfillment Timeline​​

• Orders will be dispatched within 3 to 10 days after payment and arrive within 8 to 25 days

• Shipment confirmation email triggers order status update

1.2 ​​Pre-Shipment Modifications​​

• Paypal：Apply for a refund within 1-3 working days. A full refund will be provided (including the product and shipping fee).

• Credit card: Apply for a refund within 1-3 working days. The customer needs to pay 5-15% of the purchase price to the credit card company as a handling fee (product + shipping).

• Size/color changes: Processed if requested within 24hrs of order placement

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​​ARTICLE 2: RETURN/EXCHANGE ELIGIBILITY​​

2.1 ​​Timeframe​​

• 14 calendar days from documented delivery date

• Initiation required within window (timestamped email)

• After this period, all sales are considered final and cannot be refunded.

2.2 ​​Initiation Protocol​​

Submit requests to service@377street.com including:

• Order number & proof of purchase

• Digital media of product condition (Pictures or videos of the product)

• Choice: Refund or Exchange (specify replacement item)

2.3 ​​Non-Qualifying Items​​

• Condition: Unworn, unwashed, and in original resalable condition.

• Packaging: Must include original packaging and all tags attached.

• Hygiene: Free from any scents (perfume, smoke), stains, or signs of wear.

• Note: If an item arrives in poor condition, the return will be denied.

2.4 Non-Returnable Items (Final Sale)

To maintain our limited release model, the following are strictly non-refundable:

• Items purchased under the "Buy 2 Get 1 Free" offer or any bundle deals.

• Final sale: Clearance (>50% off), personal care, customized goods

• Items marked as Final Sale or Limited Drop collections.

• Size Selection: We do not accept returns for incorrect size selection. Please refer to our size charts before purchasing.

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​​ARTICLE 3: CONDITIONS FOR RETURN/EXCHANGE​​

3.1 ​​Product Requirements​​

Must be in resalable condition:

• Original tags attached

• Unused/unworn condition

• Complete original packaging

• All accessories included

3.2 ​​Non-Compliance Handling​​

• Refused at customer's expense

• 15% restocking fee may apply

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​​ARTICLE 4: SHIPPING COST MATRIX​​

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​​ARTICLE 5: PROCESSING PROTOCOLS​​

5.1 ​​Refunds​​

• Issued to original payment method within 1-2 business days of:

  (a) Cancellation approval, OR

  (b) Warehouse receipt verification

• Payment provider processing: 3-5 additional business days

5.2 ​​Exchanges​​

• Processed within 3 business days of defect verification

• Replacement items ship via standard delivery

• Original item must be received before reshipment

5.3 ​​Denied Requests​​

• Notification with reason within 48 business hours

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​​ARTICLE 6: SPECIAL PROVISIONS​​

6.1 ​​Geographic Variations​​

• EU/UK: 14-day withdrawal right under Directive 2011/83/EU

• California: 30-day returns for full-priced items (Civil Code §1723)

6.2 ​​Fraud Prevention​​

• Refunds withheld if:

  (a) Returned item differs from original

  (b) Evidence of deliberate damage

*Any addresses on the parcel is not approved as return address. Returned package without authorized return address from customer service representatives will not be refunded or exchanged.

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SYSTEM SUPPORT ⛩️

Still have questions about your order or the archive? Our team is always online to help you navigate the void.

Reach out to us:

📩 service@377street.com